Nationwide Hotel Support and Upgrades

Concord provides servicing and 24/7 call-out cover to around 90 hotels across the United Kingdom. Concord has also upgraded and enhanced the BEMS within 15 of the company’s London hotels.

As the hotel industry is operational 24/7, Concord carefully planned all the upgrade activity to ensure each hotel could continue to operate as usual. Concord liaised with every hotel to co-ordinate the work around each establishment’s on-going business activities, to ensure absolutely no disruption to everyday business. The system upgrades and enhancements were implemented over a period of approximately eight months.

Cloud-Based Connectivity and Integration

The new BEMS installed within each of the London hotels was connected to the hotel group’s TCP/IP network, providing a connection to the outside world.

As part of the upgrade and enhancement project, a Trend IQ®VISION Supervisor was installed at Concord’s Head Office to provide a cloud-based centralised graphical user interface to the BEMS.

Hosted at Concord’s Head Office, the cloud-based centralised IQ®VISION Supervisor is accessed by each hotel’s dedicated management and engineering teams, who are able to interact with their BEMS remotely using their existing PCs using standard web-browsing software.

Remote Monitoring for Efficiency

Being able to remote-monitor each system allows Concord’s engineers to be able to identify and diagnose any potential issues quickly and easily, without necessarily having to arrange a costly callout visit.